Background
REPORTING HOTLINE
Privacy Notice and Cookie Policy (updated December 2024)
This Privacy Notice and Cookie Policy sets out how we, Tell Jane a trading name for services provided by The Little Workshop Company Ltd, Company No. 09318081 registered in England at 18 St. Cross Street, London, EC1N 8UN, uses and protects any personal information we collect or generate in relation to you whilst using our Hotline Service through our website www.telljane.co.uk or by calling our Hotline phone number.
We take your Data Protection seriously and in accordance with the Data Protection Act 2018 and UK General Data Protection Regulation (GDPR), we have reviewed our policies, processes and security procedures to ensure compliance with these regulations.
This privacy notice is to inform you, as users of our Hotline Service, of the types of data we process about you, the reasons for processing your data, the lawful basis for processing and how we manage that data.
What data we collect and why
Data Collected |
Lawful Basis |
Processing activity |
Recipients of your data |
Data collected when you use Hotline form:
|
Consent | To follow up and respond to your complaint/s.
To anonymise your personally identifiable data on your request |
Tell Jane staff
Your employer, with your consent, or unless your personally identifiable data is anonymised. |
|
Consent | This information is only collected by us when you choose to supply it to us.
To anonymise your personally identifiable data on your request You do not have to supply any personal information to us, but, we may not be able |
Tell Jane staff
Your employer, with your consent, or unless your personally identifiable data is anonymised. |
| to operate our Hotline service without this
information/data. |
|||
Cookies
|
Legitimate interests Legitimate interests Consent Consent Consent |
Users can accept / reject the use of cookies in our website cookie consent banner.
Cookies are used to enable the efficient working of our website and provide users with a streamlined browsing experience. |
Cookie data is not shared with any other third party. |
| * IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths | Google Analytical cookies are used solely by Tell Jane to monitor usage and traffic on our website.
Tracking pixels may be used by third parties such as Facebook, Instagram and LinkedIn. |
Consent
Where you have provided consent to our use of your data, you also have the right to withdraw that consent at any time. In certain instances, this may not be permissible and we will explain the reasons for this as part of our response.
Links to other websites.
This site contains select links to external sites from time to time, such as LinkedIn, Facebook and Instagram. Care has been taken to ensure that any sites listed on our website are reputable and relevant to our services.
As you probably realise, once you use these links we do not have any control over how that external site may use your personal data, so we cannot be responsible for the protection and privacy of any information you provide whilst visiting those sites.
Recipients of your data
We ensure that any third-party organisations (data processors), such as Google LLC we may use from time to time to manage our website or provide outsourced business operations are contractually bound to process your data under our strict instructions and are committed to implementing appropriate technical and organisational measures in place to meet their obligations under GDPR.
Any analytical data collected via cookies is anonymised and used solely by us for internal website analytical purposes. This information is not passed to any other party. You have the option to opt out of analytical data collected via cookies, by using our cookie consent tool.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Automated decision making
No automated decisions are made using any personal information collected from you.
Data Transfers outside the UK or EEA
In general we do not send any Personally Identifiable data outside the UK or EEA unless specifically requested by you.
In circumstances where we do send personal contact data outside of the UK or EEA we undertake to utilise the appropriate contractual safeguards and security standards.
Marketing
When submitting your data, you can consent to us occasionally sending you marketing material, including newsletters and future promotions. These will only be from Tell Jane and you can opt out of receiving these communications at any time.
Your Rights
You are entitled to ask about the data that is held about you, subject to certain exceptions. This is called a Subject Access Request. These should be made by email or in writing to our Data Protection Owner at the following addresses: dataprotection@telljane.co.uk
We make every attempt to ensure you are satisfied with our handling of your data queries or requests. However, you have the right to complain or report a concern to the Information Commissioners Office (ICO) if you are not satisfied with our handling of your requests about the protection of your data.
Updates
We reserve the right to change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.